Frequently Asked Questions

How to order

Can I add items to an existing order?

It is not possible to add items to an existing order. But we can combine orders for delivery if you wish. Just contact our customer service and we will do our utmost to combine your orders together.

How will I know you received my order and when will my payment be deducted?

After you place your order, you will receive an email confirmation of your order and your account will be debited. In the rare instance that the product you ordered is not on stock we will contact you and transfer your money back within a few working days.

Can I track my order?

When your order has been shipped from our warehouse, you will automatically receive a track and trace code, making it possible to trace your order. Please note that sometimes track and trace emails can be mistaken for spam by email clients. Should you not receive a track and trace notification please contact us. 

Do I have to pay customs duty and taxes on my order?

If you live within the EU, everything is included in the final price. To shipments outside Europe an extra import VAT, and possibly other small custom fees will be added. The rate will depend on the specific policy of the country. Please note that Norway and Switzerland are not a part of EU. Royal RepubliQ has no influence on customs duties and the final payment of any charges is the responsibility of the customer.

I'm interested in a bag or a pair of shoes, but they are out of stock/unavailable in the website?

Normally, bags will be back in stock within a short period of time. With shoes it is different, as most styles are made for a specific season; thus, when sold out they may not be produced again. If a product is not available in our online store, it might be available at one of our retailers, contact us and we will let you know.

Where can I buy Royal RepubliQ products in a physical store?

You will be able to find all our retailers in our store locator.

Payment

Which payment options are available?

Royal RepubliQ accepts the following methods of payment: iDeal, Mastercard, Visa, & Paypal.

How do you keep my payment details secure?

Royal RepubliQ uses Shopify Payments, an international PCI compliant payment gateway to process all transactions. All payment information is encrypted and processed in a secure environment.  

Delivery

Shipping Locations

We ship to the following countries:

Europe: Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom. 

Rest of World: Australia, Bahrain, Canada, Hong Kong, Indonesia, Japan, Kuwait, New Zealand, Oman, Philippines, Qatar, Singapore, South Korea, Taiwan, UAE, USA, Vietnam.

Shipping Cost:

For orders within the European Union, we offer free delivery for orders above €75.

For orders outside of the European Union, we charge €30 shipping costs, except if the order exceeds €350; shipping costs will not be charged.

Delivery time: 

Depending on country of delivery, please allow 1 to 5 working days for shipments within Europe; and 2 to 7 days for the rest of the world.

Please note that when ordering from outside the European Union, any customs duties will be the responsibility of the customer.
We cannot deliver to PO boxes or freight forwarding addresses.

Returns

My item is damaged or incorrect?

We are sorry that your item is damaged / incorrect and for any inconvenience this may cause. Please contact our customer service team directly and we will try to find a solution as soon as possible. Please do not send damaged items back to us without contacting us first.

What is your returns policy? 

You can return any Royal RepubliQ product to us within 30 days of receiving your order as long as your items are in their original condition, unworn with all labels and in their original packaging. 

To register your return, we offer you several options to return your parcel to us through our return portal here:
https://royalrepubliq.voltareturns.com/en

Please be aware that returns are not free. In case of multiple orders to be returned, or returns from outside of the European Union, please contact support@royalrepubliq.com.

Once our warehouse receives your return, it will be processed promptly and you can expect a notification regarding the refund within 1 to 2 working days after receival.

If the return is not shipped without a trackingnumber, Royal RepubliQ cannot be held liable for missing items. In case of a return label created via our return portal, the package is automatically traceable by our Support department. 

 
In case of a complaint or question, you can also contact support@royalrepubliq.com or by phone: 

Netherlands (English available)+31 20 262 3 676 
Denmark +45 46 908 908 
Norway+47 21 984 141 
Sweden+46 840 304 704 
Germany+49 891 437 7580 

You can also contact us via Whatsapp on +31 615 684 722. 

Can I make an exchange? 

Currently, it's not possible to exchange an item. We recommend that you place a new order for the desired item and return the original order promptly.

More

Still not found what you are looking for?

Please reach out to our customer service team Monday to Friday 9am to 5pm CET at support@royalrepubliq.com or by phone:

Netherlands (English available) +31 20 262 3 676
Denmark +45 46 908 908
Norway +47 21 984 141
Sweden +46 840 304 704
Germany +49 891 437 7580

You can also contact us via Whatsapp on +31 615 684 722.