Pre-Order FAQs
1. What does pre-order mean at Royal RepubliQ?
Pre-ordering allows you to purchase new products before they are available in stock. This process helps us ensure that we produce only the quantity needed, aligning with our commitment to sustainability.
2. Why do you offer rewards instead of discounts?
We view rewards as a token of our appreciation for your contribution to a more sustainable fashion future. It's our way of thanking you for supporting mindful production and consumption practices.
3. How long will it take to receive my pre-ordered item?
From the moment you place your pre-order, it will take approximately 10 weeks for delivery. This timeline includes a 2-week pre-order collection period and a 4-6 week production phase.
4. Can I cancel my pre-order?
Yes, order cancellation is possible. However, due to the complexity of cancelling an order in production, we recommend waiting to receive your item and then returning it if needed.
5. How does the pre-order process contribute to sustainability?
By pre-ordering, you help us produce only what is needed, reducing waste and excess inventory. This practice aligns with our goal of minimizing our environmental impact and promoting responsible consumption.
6. Are returns allowed for pre-ordered items?
Yes, returns are possible within a 30-day period after receiving your product. We strive to ensure that you are completely satisfied with your purchase.
7. Why are in-stock products offered at full price?
In-stock products are offered at full price to reflect the limited quantities produced, emphasizing our commitment to avoiding overproduction and promoting sustainability.
8. What if the product doesn't meet my expectations?
We are committed to ensuring the highest quality and craftsmanship in all our products. If your purchase doesn't meet your expectations, our 30-day return policy allows you to return the product.
9. How can I track the progress of my pre-ordered item?
We will provide updates via email at key stages of the pre-order process, including the start of production and when your item is ready for shipment.
10. Why is the production time 4-6 weeks?
The production time allows our artisans to craft your item with attention to detail and quality. This period ensures that each product meets our high standards and sustainability criteria.
