Can I add items to an existing order?
It is not possible to add items to an existing order. But we can combine orders for delivery if you wish. Just contact our customer service and we will do our utmost best to send your orders together.
How will I know you received my order and when will my payment be deducted?
After you place your order, you will receive an email confirmation of your order and your account will be debited. In the rare instance that the product you ordered is not on stock we will contact you and ask you if you wish to hold your order. If you decide to cancel your order because of the waiting period we will transfer your money back within a few working days.
Can I track my order?
Yes, of course you can. When your order has been shipped from our warehouse, you will automatically receive a track and trace code (T&T), making it possible to trace your order. Unfortunately, we have experienced some difficulties with T&T mails being caught in spam filters. Before contacting us, please make sure to check your spam filter.
Do I have to pay customs and taxes on my order?
If you live within the EU, everything is included in the final price. To shipments outside Europe an extra import VAT, and possibly other small custom fees ,will be added. The rate will depend on the specific policy of the country. Please note that Norway and Switzerland are not a part of EU.
I'm interested in a bag or a pair of shoes, but they are out of stock/unavailable in the webshop?
Normally, bags will be back in stock within a short period of time. With shoes it is different, as most styles are made for a specific season; thus, when sold out they may not be produced again. If a product is not available in our online store, it might be available at one of our retailers, contact us and we will let you know.
I'm interested in another colour or size that isn't available?
As mentioned above, nearly all products will be back in stock within a maximum of two months, except for shoes, but when it comes to a specific material, colour or size, deviations may occur. Should this happen, please contact us via the contact form and we will let you know when the goods are expected to be back in stock.
Where to buy our products in a real store?
Excellent retailers in many different countries, including Scandinavia, Finland, Iceland, Australia, Germany, The Netherlands, Belgium, Spain, Italy, France, etc, sell our products. In order to locate your nearest retailer, please send us a mail and we will be happy to help you. Otherwise, you can find our products in the webshop under the heading 'products'.